The HP Software approach to ITSM efficiently addresses long-standing ITSM concerns such as staff efficiency and cost reduction. At the same time, it mitigates business risk and drives business alignment and value by applying three key principles:

1. Continuously measure and optimize IT value to the business
HP Software solutions for ITSM enable IT organizations to proactively monitor service levels to deliver expected performance, make informed decisions to balance cost and service quality, and provide decision-makers with actionable key performance indicators across an integrated ITIL v3 service lifecycle.

2. Automate IT services, processes and tasks
IT automation is the key to cutting costs and increasing effectiveness, and HP Software solutions for ITSM help IT managers standardize and automate best practices to increase staff efficiency and reduce spending, integrate end-to-end service delivery, implement self-service catalog and knowledge management, and fully understand the total cost of ownership of the services their teams deliver.

3. Mitigate risk by centralizing and enforcing processes
IT risk is business risk. HP ITSM solutions mitigate risk by helping IT teams automate change control to minimize service disruptions, achieve regulatory compliance, and expedite attestation and certification processes. HP ITSM solutions also isolate potential sources of business problems and address them according to financial priorities.